13/03/20 18:10

Corporate news

Orange Belgium is fully mobilized to ensure network and service continuity and to support its customers

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Network and service continuity is critical in the COVID19 crisis management. We also see a substantial increase in mobile voice traffic, leading to new traffic peaks and that requires an upgrade of the interconnection capacity between the operators. Technical teams are monitoring closely and reinforce if necessary to guarantee seamless communication at all times. In addition, Orange Belgium will offer all its residential and business postpaid customers 5GB of mobile data volume for free to make sure they can stay connected anywhere, anytime.

Orange Belgium’s mobile network is well dimensioned in order to absorb peaks of traffic (for example New Year’s Eve). The technical teams monitor the traffic closely and are ready to react immediately if necessary by boosting or optimizing the current network capacity to ensure Orange customers can easily stay connected with their company, friends and family.

Orange customers do not need to worry about their connectivity

Orange Belgium adds 5GB of mobile data volume for its residential and business postpaid customers. This extra amount of mobile data volume will help them to stay in touch with what matters to them in these exceptional times. Customers will receive more information on this extra volume next week. All Love customers benefit already from unlimited broadband at home.

For business customers Orange Belgium’s first preoccupation is the business continuity of its services with a specific focus on critical customers like hospitals and public services. As many companies encourage their employees to work from home, this means that teleworking solutions need to be in place. Orange Belgium is supporting each company who needs improvement of its teleworking services, whether this means providing the right connectivity, guaranteeing its security or providing SMS solutions. Business customers can contact their Orange Partner to make sure their business continuity is guaranteed and they have all the necessary elements from Orange’s wide portfolio of ICT solutions in place. Customers will also be contacted if they have used 80% of their mobile data volume, to make sure they will not be disconnected.

Michaël Trabbia, CEO of Orange Belgium, adds: “In these difficult times high speed internet and a reliable connection are absolutely key. As a telecom operator we have a very important role to play to ensure the service continuity for our customers and to keep up with the current increase of mobile data usage. In addition we are taking strong preventive measures for our employees.”

Orange Belgium is taking strong preventive measures for its employees

Orange Belgium is following the recommendations of the authorities, as well as Orange Group's guidelines for mobility and travel of employees. The cleaning services have been increased and a broad internal campaign focused on hygienic measures was launched. Orange Belgium also facilitates teleworking in order to help balancing family and working life nowadays.

Even though Orange employees work from home and the Orange shops will be closed during the weekend, the Orange customer service remains available via remote services and can be contacted by phone, email or web.