Olivier Bornet began his career in 1992 at France Telecom in B2B sales, before developing broadband internet services on cable networks. After an innovation-focused MBA, he joined Wanadoo's marketing department, where he moved into information systems in 2003. He then took responsibility for the Consumer Order-Delivery Information System for Orange France, followed by Digital, contributing to its strong growth. He plays a key role in integrating business, technological, and operational challenges to enhance customer experience. Since 2024, he has also been leading generative AI initiatives for customer relations and, since October 2025, has served as interim head of the Digital Experience Factory.
