A direct access to individual voice mail messagesBrussels, 23 June 2009 – Today, Mobistar becomes the first provider in Belgium and within the France Télécom Group to launch One Click Voice Mail, the brand new voice mail service. One Click Voice Mail gives all Mobistar customers direct access to the selected voice mail message. This new service is free for both pre- and post-paid customers and can be activated through the Voice Mail menu. Simple, fast and efficient.
Mobistar innovates again to offer the best customer experience to its customers in Belgium as well as abroad. Going through the entire 5555 menu to listen to new messages is not necessary anymore. With One Click Voice Mail, Mobistar customers are informed about a new message with a SMS notification that allows the customer to access immediately to the voice mail message. Customers can as from today choose which messages they want to listen to and in which order. They can also call their correspondents back right away.
The launch of One Click Voice Mail by Mobistar is a première in Belgium, but also within the France Télécom Group. This service sends a text message with a unique code (5555XX), giving direct access to the stored message. Moreover, the text message gives the number or the name (if the number is stored in your contact list) of the correspondent, the date, the time of the call and the duration of the voice message. Mobistar customers can listen to their voice mail messages directly through this unique code, or choose to call their correspondent back immediately through a link in the message.
One Click Voice Mail can be activated on all handsets(*) by calling 5555 and choosing option 8 and then option 3. This service contributes to an optimal customer experience. By using One Click Voice Mail, customers can go through messages faster and will thus save money when checking their Voice Mail abroad. Checking the Voice Mail in Belgium is free, as well as leaving messages on the Voice Mail abroad. Mobistar invites all customers to activate this new service. For new customers, the One Click Voice Mail will be activated by default.
Mobistar is the first operator to launch this innovative service, One Click Voice Mail, in Belgium and within the France Télécom Group.
(*) Depending on the type of mobile phone. More information on
www.mobistar.be/voicemail