Brussels, 20 May 2014 – Today Mobistar has announced that the MVNO agreement with Colruyt will be terminated on 2 July 2014. Colruyt is ending its Colruyt Mobile service, and to ensure continuity of service for all Colruyt Mobile customers, Mobistar is taking over these prepaid customers.
Mobistar signed an MVNO agreement with Colruyt in November 2011 to increase its share of the competitive prepaid cards market. Today it has become clear that Colruyt has had insufficient impact on the crucial parameters to continue to guarantee the lowest prices with certainty, so it was jointly decided to terminate this agreement.
Mobistar will be taking over all of Colruyt Mobile’s prepaid customers from 2 July 2014 providing guaranteed continuity of service. Colruyt Mobile ensures that its customers will receive proper support during the transitional period and it will inform them personally of the discontinuation by letter and/or text message. Customers will be able to access the Colruyt Mobile website or contact the helpdesk until the end of June. Mobistar will also inform all Colruyt Mobile customers of the transfer by text message or letter.