21/04/23 11:05
Orange Belgium users experience fastest average 5G download speed in latest Opensignal benchmark report
Orange Belgium is the first operator to win the new ‘5G Download Speed’ award in Opensignal’s latest Belgium mobile network experience report. It does so with a score of 215 Mbps. Furthermore, the telecom operator also received the most awards in Opensignal’s first analysis of the 5G experience in Belgium. Another proof point of the operator’s successful customer centricity network program.
Opensignal, the independent global standard for analysing consumer mobile experience, has released its first Mobile Experience Report of the year for Belgium. In this report, the mobile network experience was analysed for Belgium’s three national operators over a 90-day period starting on November 1, 2022 and ending January 29, 2023. For the first time, the experience of Orange’s 5G customers was measured separately[1]. Today, 5G coverage is available for Orange Belgium customers in the cities of Antwerp, Ghent, Bruges, the coastal region and parts of Leuven.
Sole winner of new 5G download speed award
The Opensignal test for 5G Download Speed shows the average download speed experienced by users across an operator’s 5G network. 5G Download Speed for each operator is calculated in Mbps (Megabits per second). When comparing the average download speeds seen by Opensignal users when connected to 5G against the overall average measured across all generations of mobile technology, Orange Belgium users see the largest uplift — their 5G download speeds being 6.8 times faster. With a 5G Download Speed score of 215 Mbps, Orange Belgium leads by 56.7 Mbps over the runner-up. For reference: 200 Mbps allows to download an entire music album in about 3 seconds, an HD-quality movie (1080p quality) in 3 minutes and an ultra-HD quality movie (4K quality) in 13 minutes. Furthermore, Orange Belgium earned the largest haul of awards in this first analysis of the Belgian 5G mobile network experience. With a very good score for 5G Video Experience, good scores for 5G Games Experience, 5G Voice App Experience, and top marks for 5G Download Speed and 5G Upload Speed results, Orange Belgium proves its constant focus on an optimal customer experience in the network and its aim to offer customers more efficient and faster services.
Ongoing network investments in customer experience
Orange Belgium continues to provide better and more efficient services in the network. Stefan Slavnicu, Chief Technology Officer at Orange Belgium, explains: “As an operator, it is our mission to improve the network experiences of millions of customers. This year, we are upgrading and installing 1,200 sites so we will be able to offer 5G speed to 40% of the Belgian population using a mixture of technologies based on where our customers reside. In order to continuously provide a seamless customer experience, we focus and invest in all elements that play a key role. In the end, we want to offer our customers a best-in-class experience through state-of-the-art technology while we build our multigigabit networks oriented by a true customer obsession.”
Orange Belgium, a front-runner when it comes to 5G
In October 2021, Orange Belgium opened its first Orange 5G Lab in Antwerp, inviting companies to discover, test and develop new innovative use cases on 5G Stand Alone network technology. One year later, Orange Belgium partnered up with the iconic Grand Poste of Liège to showcase its 5G technology and demonstrated its possibilities and applications together with the industry. The Orange 5G Labs are used to develop and test innovative and concrete new 5G applications in collaboration with customers, prospects and partners. Orange Belgium aims to show how 5G will enable many new possibilities in various fields such as transport, health, production, smart cities, etc. This is why the telecom operator continues to build a 5G ecosystem together with partners, resulting in 11 innovative 5G pilot projects on Orange Belgium's network that have been selected by the federal government for subsidies to accelerate 5G in Belgium. Here, Orange Belgium will be able to demonstrate 5G’s potential in a fully transparent manner, based on a first-class national and international network.
About Opensignal
Opensignal claims to be the independent global standard for analysing consumer mobile experience. These industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks. The March 2023 results cover the Data Collection Period from November 01, 2022 - January 29, 2023. The full report is available here: https://www.opensignal.com/reports/2023/03/belgium/mobile-network-experience
[1] Opensignal collects data on the network which reflect the real customer experience by collecting billions of individual measurements every day from over 100 million devices worldwide. The market insights provider collects data every day of the week, at all hours and in all the places people live, work and travel: no simulations, no predictions, no idealized testing conditions. The data comes from actual smartphone users and reports users’ actual network experience, whether they are indoors or out, bustling in a busy city or trekking in the countryside. The vast majority of data is collected via automated tests that run in the background, enabling to report on users’ real-world mobile experience at the largest scale and frequency in the industry. These automated tests are run at random points in time and therefore represent the typical experience available to a user at any given moment.