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Services and prices* (excl. VAT):

*Please note that all prices are mentioned for information purpose only. Consult the related product pages via the hyperlinks below for detailed information about our offers and products.

Shape formulas – mobile offers

Please consult our website for information on our mobile Shape offers and prices, roaming tariffs, directory enquiry services and premium numbers

Optional services (excl. VAT):

Business Insurance 16	16 €
Orange Insurance for Tablet	12 €
Network Extender	15 €	Installation 50 € / Device connected to the internet providing 3G/4G coverage at your premises.
Hardware Bonus Program*	2 €	Monthly contribution/device

*Only for Shape Ultimate, Shape Intense and Shape Traveller. With Hardware Bonus Program you commit to paying a monthly subscription fee of 30€ per participating subscription, otherwise an additional hardware contribution will be charged on the basis of the total value of obtained devices.

Shape & Fix

Please consult our website for information on our Shape & Fix offers and prices

	Fix Internet
Installation costs*	399 €

* The installation is for free in case of contract duration of 24 months.

	Activation/installation	Monthly fee
Chromecast	16,53 €
Mesh 3 modules	139.95€
Cloud Telephony up to 10 users	500 €	70 €
Cloud Telephony up to 15 users	750 €	105 €

Fix Extra formula	Internet only
Monthly fee	70 €
Mobiline discount	10 €
Internet	unlimited

Fix Extra formula	1 BA	2 BA	3-4 BA	5-6 BA	7-8 BA	PRA light	1 PRA
Installation**	399 €	399 €	399 €	399 €	399 €	399 €	399 €
Monthly fee	105 €	160 €	250 €	340 €	410 €	330 €	665 €
Shape discount	30 €	40 €	60 €	80 €	100 €	120 €	150 €
National call time	20h	40h	80h	120h	160h	none	300h
Fleet call time	none	none	none	none	none	none	unlimited
internet	unlimited	unlimited	unlimited	unlimited	unlimited	unlimited	unlimited

*Fix Extra is only offered as part of “Shape & Fix”. **The installation is for free in case of a contract duration of 24 months.

Coverage Orange mobile network

The indicators regards the coverage of 2G, 3G and 4G networks, on the level of the population and on the level of territory. The data is validated by BIPT based on measurement campaigns in the field.

Network	% Coverage population (Semester 2, 2018)	% Coverage territory (Semester 2, 2018)
4G	99.9%	97.65%
3G	99.76%	96.31%

Speed of the internet access services

Mobile network

The maximum download and upload speed of the Orange mobile internet access services are as follows in April 2016 (Mbps=Megabit per second):
4G+ (LTE ‘Carrier Aggregation’): 225Mbps/50Mbps
4G (LTE): 100Mbps/50Mpbs
3G : 42Mbps/5.44Mbps.

The indicated download and upload speed are up to maximum speeds that can only be achieved in ideal conditions.

The speed depends on the used and available network technology and on the technical characteristics of the mobile phone or other end-user equipment.

Other factors affecting the maximum speeds are the number of users connected simultaneously to the same antenna and the kind of service used (Apps, website, e-mail services).

Also the distance between the end-user equipment and the antenna, the geographical and weather conditions and the indoor (including the characteristics of the building) or outdoor use of the service impact the actual speed of the data service that is achievable at a given moment at a given place.

Fix network

The internet services offer a download speed up to 100Mbps (up to 200Mbps when subscribing to the option Internet Boost) and an upload speed up to 6Mbps (up to 12Mbps when subscribing to the option Internet Boost). The internet speed is a theoretical maximum speed and depends on the conditions of the internet usage: the number of internet users, the conditions of the network,…

The internet speed is also influenced by the type of connection of the device (PC, laptop, tablet, smartphone,…) that is connected to your modem. For example, you can have a better connection when your device is connected to your modem via an Ethernet cable than when your device is connected via wifi. Wireless connections are influenced by the distance and the obstacles (walls,…) between your modem and your device.

The internet speed also depends on the condition of the network, this means the total number of connected users at the same moment, in your region and the type of applications that they’re using can affect the maximum download and upload speed. The speed is also depending on the capacity of the network and the topology.

Explanation regarding traffic management

Orange offers mobile services and guarantees optimal quality. Orange has set up procedures to measure and shape traffic, to prevent a network connection from becoming saturated or overloaded. In accordance with article 113§5 of the law of 13 June 2005 on electronic communications, Orange publishes information on how those procedures could have an impact on service quality. Orange is taking the following measures: To guarantee the best possible customer experience and optimal quality of both voice and data calls, Orange has set up a number of procedures and dashboards to monitor the quality and capacity of its network. Technical experts monitor the network 24 hours a day, 7 days a week. Proactive procedures have been introduced in order to anticipate or avoid the smallest incidents and to prevent network congestion. All technical devices in the network send performance measurements. Thresholds are defined that initiate proactive actions to improve and increase the capacity of the network. The objective is to act swiftly even before the quality deteriorates. Regarding speech and data capacity:

• Each month, sizing calculations are performed based on the traffic that goes over the network and on the expected increase in traffic. The Orange RCE platform (Radio Capacity Extension) examines the traffic and the trends, analyses congestion and decides what actions should be taken. Thus, for example, radio capacity can be increased by adding radio equipment, or the bandwidth of our transmission lines can be augmented.
• The capacity is monitored daily. When a threshold is exceeded, action is taken in order to increase the capacity of a cell, of several cells or of a network node.

If, despite this preemptive work, an incident should still occur on the network, teams are ready to restore the service and increase the capacity of the network 24 hours a day, 7 days a week. The main objective of our operational experts is to fix any incident as swiftly as possible to limit the impact on the services provided to our clients (like speech, connection with the Internet or with mailboxes) to a minimum. Examples of temporary measures we can take: since mobile Internet (skyping, listening to music via streaming, watching videos and films …) uses significant capacity, Orange can in a first instance block or limit access to mobile Internet, with as objective to preserve enough capacity to be able to call the emergency services and to send text messages. Then each incident is analysed thoroughly and in detail: we start looking for the source of the incident so that we can take the appropriate measures to avoid such incidents in the future. During major events such as summer festivals (Werchter, Tomorrowland, Dour, Couleur Café ...) and sporting events (football, the Memorial Ivo Van Damme, cyclocross events ...), Orange reinforces its network by building temporary sites and increasing the capacity of existing sites. This way, Orange can deliver a positive customer experience.

The performance measurements and the quality of the Orange network are evaluated every six months by an independent organisation (Commsquare). These benchmarks provide us with an objective picture of the customer experience regarding our performance and the network, and give us the necessary information to make targeted improvements.

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