In 2011, the number of complaints about Mobistar filed with the mediation service for telecommunications went up by 15%. But these figures do not reflect the current situation: since then, Mobistar has taken several initiatives to improve the customer experience.
The mediation service for telecommunications just published its annual report for the year 2011. Unfortunately, the number of complaints regarding Mobistar went up by 15% between 2010 and 2011. But it is important to note that this report mostly reflects the fact that 2011 was a transition year for Mobistar. Last year, some problems were indeed identified, but above all, solutions were found. Today, these solutions are bearing fruit, and the current trend indicates a drop in terms of complaints.
What were the measures taken?